Terms of Use

REPTWIN TERMS OF USE

Effective Date: 16 February 2026

Last Updated: 16 February 2026

Version: 1.0

1. ACCEPTANCE OF TERMS

These Terms of Use (“Terms”) constitute a binding legal agreement between Doceree, Inc. (“Doceree,” “we,” “us,” or “our”) and you (“you” or “User”) governing your access to and use of the RepTwin website at reptwin.ai (the “Site”), our AI-enabled virtual representative platform, and related services, including when accessed through Doceree's demand-side platform and marketing platform (the “DSP/Marketing Platform”) (collectively, the “Service”). These Terms also incorporate by reference any additional policies and guidelines that Doceree may post or make available for the Service, including any Acceptable Use Policy, which form part of the binding agreement between you and Doceree.

BY CLICKING “I ACCEPT,” REGISTERING FOR AN ACCOUNT, OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.

1.1 Who May Use the Service (Eligibility). You may use the Service only if you: (a) are at least eighteen (18) years of age; (b) agree to the terms and conditions herein and have the legal authority to enter into these Terms; and (c) are authorised to access the Service either (i) by a Customer, or (ii) by Doceree (as applicable). If you are using the Service on behalf of an organisation (e.g., a pharmaceutical company or agency), you represent that you have authority to bind that organisation to these Terms.

If you are accessing the Service as an End User (e.g., a Healthcare Professional), your access may be sponsored, enabled, or governed by a Customer deployment, but these Terms still apply to your use of the Service. Doceree may require identity verification, access controls, or other reasonable measures to confirm eligibility, and may suspend or restrict access if eligibility cannot be verified.

1.2 Description of the Service. RepTwin is a configurable AI-enabled virtual representative platform that may be deployed: (a) as a standalone solution via the Site; and/or (b) as an integrated feature within Doceree’s broader products or customer environments. Depending on Customer configuration, RepTwin may support multiple engagement modes, including chat, audio, and/or video, and may be deployed across channels such as websites, brand environments, and third-party integrations (e.g., CRM platforms). Features, interfaces, and availability may change over time.

1.3 Updates to These Terms. We may update these Terms from time to time. We will provide notice of material changes by posting the updated Terms on the Site or by other appropriate means. Your continued use of the Service after such changes constitutes your acceptance of the updated Terms.

2. DEFINITIONS

“AI Features” means the artificial intelligence and machine learning technologies, including large language models (LLMs), used by Doceree to provide the Service.

“Acceptable Use Policy” means Doceree’s content and acceptable use guidelines applicable to the Service, as may be updated from time to time and made available via the Site or the Service.

“Confidential Information” means any non-public information disclosed by Doceree to you, or by you to Doceree, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including business plans, technical data, product roadmaps, pricing, customer lists, and any other proprietary information. Confidential Information does not include information that: (a) is or becomes publicly available without breach of these Terms; (b) was known to the receiving party prior to disclosure; (c) is independently developed without use of the disclosing party’s Confidential Information; or (d) is lawfully obtained from a third party without restriction.

"Content" means all materials, information, data, text, images, audio, video, and other content made available by or through the Service, including without limitation any associated metadata.

“Content” means all text, images, documentation, user interfaces, and other materials provided by Doceree through the Service, excluding User Content and Outputs.

“Customer” means the pharmaceutical company, agency, or other business entity that has contracted with Doceree to deploy RepTwin.

“Customer User” means a User authorized by a Customer to configure, manage, or operate RepTwin (e.g., administrators, brand managers).

“End User” means a User who interacts with a RepTwin virtual representative, being a Healthcare Professional (HCP).

“Outputs” means the text, audio, video, or other responses generated by the AI Features in response to User Content.

“PHI” means Protected Health Information as defined under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and its implementing regulations, as amended from time to time.

“RepTwin” means Doceree’s proprietary configurable AI-enabled virtual representative platform, including all related features, functionalities, interfaces, components, algorithms, models, and underlying technology, whether accessed as a standalone solution via the Site or as an integrated feature within Doceree’s broader products or customer environments.

“Third-Party Services” means any third-party platforms, channels, tools, models, services, software, websites, or integrations that are not owned or controlled by Doceree and that may interoperate with the Service (e.g., CRM systems, messaging platforms, hosting providers, or third-party AI providers).

"User" means any individual or entity who accesses or uses the Service, including Customers, Customer Users, and End Users.

“User Content” means any input, text, data, prompts, or other materials transmitted, uploaded, or submitted by you to the Service.

3. ACCOUNTS AND RESPONSIBILITIES

3.1 Account Registration

To access certain features, you may be required to register for an account. You agree to provide accurate, current, and complete information during registration and to keep your information updated. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You must promptly notify Doceree of any unauthorised access to or use of your account or credentials. Doceree is not responsible for any losses arising from unauthorised access to your account, except to the extent caused by Doceree’s breach of these Terms.

3.2 Customer Administration

If you are a Customer User, you acknowledge and agree that the Customer is responsible for provisioning and managing access for its authorised users, including adding, removing, or suspending access rights.

3.3 Customer Compliance, MLR, and Deployment Responsibilities

If you are a Customer:

You acknowledge that you are provided access to the Service to configure, deploy, and operate RepTwin for your Customer’s internal business purposes.
You are responsible for ensuring that your configuration and deployment of the Service (including on third-party channels) complies with all applicable laws, regulations, and industry codes (e.g., FDA requirements, PhRMA Code, local healthcare promotion rules, and adverse event reporting obligations).
You are solely responsible for ensuring that any content, knowledge base materials, configurations, prompts, workflows, and Outputs intended for use in connection with the Service are reviewed and approved by your Medical, Legal, and Regulatory (“MLR”) team (or equivalent) prior to publishing, deploying, distributing, or enabling RepTwin for any End Users or in any production environment. Doceree does not provide MLR approval services and does not assume responsibility for your compliance obligations. You agree not to deploy or use the Service in any manner that would result in off-label promotion, patient-specific guidance or treatment recommendations, or processing of PHI unless expressly agreed in writing. Doceree may make available additional implementation guidance from time to time.
You acknowledge that Doceree does not provide medical, regulatory, or legal review services and is not responsible for the compliance, completeness, or accuracy of any Customer-provided content, prompts, knowledge bases, integrations, or deployment configurations.

3.4 Responsibility for End Users

If you are a Customer that sponsors or enables End User access (e.g., HCPs), you are responsible for ensuring that End Users are presented with appropriate terms, notices, and disclaimers consistent with these Terms and applicable law.

4. PERMITTED AND PROHIBITED USES

4.1 License to Use

Subject to these Terms, Doceree grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service solely for its intended business purposes and only in accordance with these Terms.

4.2 Healthcare and PHI Restrictions

THE SERVICE IS NOT INTENDED FOR THE COLLECTION, STORAGE, OR PROCESSING OF PROTECTED HEALTH INFORMATION (“PHI”) UNDER HIPAA, EXCEPT TO THE EXTENT EXPRESSLY AGREED IN WRITING BY DOCEREE UNDER A SEPARATE BUSINESS ASSOCIATE AGREEMENT (“BAA”) OR OTHER APPLICABLE AGREEMENT.

You strictly agree NOT to:

Upload, submit, or share any patient names, medical record numbers, or other data that constitutes PHI or sensitive personal health information unless expressly authorised under a separate written agreement with Doceree;
Use the Service for emergency medical communications, diagnosis, or treatment decisions;
Use the Service to solicit or encourage off-label promotion or in violation of adverse event reporting obligations; or
Use the Service in any manner that would cause Doceree to become a “Business Associate” under HIPAA unless Doceree has expressly agreed in writing (including via a BAA). If you submit PHI or patient-identifiable information in violation of this Section, Doceree may delete, mask, or quarantine such information without notice and without liability to the maximum extent permitted by law.

4.3 Acceptable Use and General Prohibitions

You must comply with Doceree’s Acceptable Use Policy (if applicable), as updated from time to time.

You agree NOT to (and must not attempt to):

Use the Service for any illegal, harmful, deceptive, abusive, harassing, or fraudulent purpose;
Use the Service to generate, distribute, or promote content that is unlawful, misleading, discriminatory, or violates applicable healthcare promotion rules;
Reverse engineer, decompile, disassemble, or attempt to extract source code, weights, model parameters, or underlying components of the Service or AI Features;
Use the Service to develop or train a competing product, service, or model;
Access or use the Service through automated means (including bots, scrapers, spiders, crawlers, or similar technologies) except where expressly authorised by Doceree in writing;
Scrape, harvest, extract, or automatically collect data from the Service without Doceree’s express written consent;
Probe, scan, test, or exploit vulnerabilities of the Service or any Doceree system;
Interfere with, disrupt, or degrade the integrity, security, or performance of the Service, including by introducing malware or harmful code; or
Violate any applicable Acceptable Use Policy, if published by Doceree, which is incorporated into these Terms by reference.

Doceree may monitor, investigate, and take action (including suspension or termination) in connection with suspected violations of these Terms, fraud, security incidents, or misuse of the Service. Doceree may also cooperate with law enforcement or regulatory authorities where required by law or where Doceree reasonably believes such action is necessary to protect the Service, users, or third parties.

4.4 User Responsibility for Inputs

You are solely responsible for all User Content you submit to the Service and for ensuring that such User Content (i) complies with these Terms, (ii) does not infringe any third-party rights, and (iii) complies with all applicable laws, regulations, and industry codes. You agree not to submit any User Content that is unlawful, deceptive, misleading, or intended to circumvent the Service’s safeguards or restrictions.

5. AI DISCLOSURES AND DISCLAIMERS

5.1 Nature of AI Outputs

By accessing or using the Service, you affirmatively acknowledge and accept that you have read, understand, and accept the risks associated with AI-generated Outputs as described in this Section 5.

Prior to your first use of the Service, you will be required to affirmatively confirm, via a click-through acknowledgment or similar mechanism, that you have read, understand, and accept the disclaimers and limitations set forth in this Section 5. Your continued use of the Service following such acknowledgment constitutes your ongoing acceptance of these terms. Doceree reserves the right to require re-acknowledgment at any time, including upon material updates to the Service or these Terms.

The Service utilizes generative AI technology. You acknowledge, accept and agree that:

Accuracy: AI Features may generate Outputs that are inaccurate, incomplete, misleading, or offensive (“hallucinations”). YOU ACCEPT AND AGREE THAT ANY USE OF OUTPUTS FROM OUR SERVICE IS AT YOUR SOLE RISK AND YOU WILL NOT RELY ON OUTPUT AS A SOLE SOURCE OF TRUTH OR FACTUAL INFORMATION, OR AS A SUBSTITUTE FOR PROFESSIONAL OR MEDICAL ADVICE. YOU MUST VERIFY ALL OUTPUTS BEFORE RELYING ON THEM. TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCEREE SHALL NOT BE LIABLE FOR ANY HARM, LOSS, OR DAMAGES RESULTING FROM YOUR RELIANCE ON OUTPUTS OR FROM ANY ERRORS OR INACCURACIES IN OUTPUTS.
No Medical Advice: Outputs are for informational purposes only and do not constitute medical advice, diagnosis, or treatment recommendations. The Service is not a substitute for professional medical judgment. HCPs must independently apply clinical judgment and comply with professional and ethical obligations when using any Output.
Third-Party Models: Doceree may use third-party AI providers (e.g., OpenAI, Anthropic) to power the Service.
Bias: AI Features may reflect biases present in training data or underlying models, and Outputs should be evaluated accordingly.

5.2 User Reliance

Doceree does not guarantee the accuracy, quality, or regulatory compliance of any Output. You are solely responsible for evaluating the accuracy and appropriateness of any Output for your specific use case.

5.3 High-Risk Use Restrictions

You agree that you will not use the Service or any Output for any high-risk activity where the use or failure of the Service could reasonably be expected to lead to death, personal injury, or severe harm, including clinical decision-making, emergency treatment decisions, or reliance as a substitute for professional medical judgment. You must not use any Output relating to a person for any purpose that could have a legal or material impact on that person, including credit, educational, employment, housing, insurance, legal, medical, or other important decisions about them. Outputs must be independently reviewed and validated before any operational or clinical use.

6. INTELLECTUAL PROPERTY

6.1 Doceree Ownership

Doceree and its licensors own all right, title, and interest in and to the Service, the Site, the Content, the AI Features, and all related intellectual property rights.

6.2 User Content and Outputs

Ownership: As between you and Doceree, you retain ownership of your User Content.
License to Doceree: You grant Doceree a worldwide, non-exclusive, royalty-free, fully paid-up license to host, reproduce, process, and use your User Content to provide, maintain, and support the Service, comply with applicable laws, and as otherwise described in our Privacy Policy.
Model Training and Service Improvement: Doceree does not use RepTwin interaction data to train or fine-tune third-party artificial intelligence models or Doceree global or cross-customer foundation models. Aggregated and de-identified data may be used solely for service improvement, analytics, security, fraud prevention, and operational optimisation purposes, but not for training AI models unless expressly agreed in writing with the applicable Customer.
Use of Outputs: Subject to your compliance with these Terms, Doceree assigns to you all its right, title, and interest in and to the Outputs generated by your use of the Service. You may use Outputs for your internal business purposes, provided you do not represent them as being human-generated or medically verified if they are not.
Similarity of Outputs: Due to the nature of generative AI, Outputs may not be unique and other users may receive similar or identical Outputs from the Service. Doceree’s assignment of rights in Outputs does not extend to other users’ Outputs. You acknowledge that you have no exclusive rights to any Output and Doceree shall have no liability for any similarity between your Outputs and those provided to other users.

6.3 Feedback

If you provide Doceree with any feedback, suggestions, or feature requests regarding the Service (“Feedback”), you hereby assign to Doceree all right, title, and interest in and to such Feedback. Doceree is free to use, reproduce, modify, and otherwise exploit Feedback for any purpose without any obligation of confidentiality, attribution, or compensation to you.

7. COPYRIGHT INFRINGEMENT (DMCA POLICY)

Doceree respects the intellectual property rights of others. This DMCA Policy applies to copyright-related notices submitted under U.S. law. In accordance with the Digital Millennium Copyright Act (“DMCA”), we will respond to clear notices of alleged copyright infringement. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information:

A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
Identification of the copyrighted work claimed to have been infringed;
Identification of the material that is claimed to be infringing and where it is located on the Service;
Your contact information, including address, telephone number, and email address;
A statement that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or the law; and
A statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Doceree Copyright Agent: Attn: Legal Department, Doceree, Inc., Email: legal@doceree.com

Doceree may, in its sole discretion and without prior notice or liability, remove, disable access to, or delete any content that is alleged to infringe or that Doceree believes may infringe any intellectual property or other rights of others. Doceree has no obligation to investigate the accuracy of any infringement allegation and may act based solely on the allegations contained in any notice received. Doceree has adopted a policy of terminating, in appropriate circumstances and at Doceree’s sole discretion, users who are deemed to be repeat infringers. Doceree may also at any time, without prior notice and in its sole discretion, remove any content or terminate any user for any reason related to intellectual property concerns. Doceree reserves the right to determine what constitutes a repeat infringer and may terminate any account based on a single infringement allegation if Doceree deems appropriate.

8. PRIVACY AND DATA

8.1 Your use of the Service is subject to Your acceptance of these Terms, the RepTwin Privacy Policy, Cookie Policy, Acceptable Use Policy, each as updated from time to time.

You acknowledge that Doceree may share certain information, including engagement data and professional information, with pharmaceutical brand partners as described in the Privacy Policy.

You acknowledge that Doceree may collect, monitor, log, store, and review usage and interaction data (including chat interactions) for security, compliance, audit, troubleshooting, service delivery, and product improvement purposes, in each case as described in the RepTwin Privacy Policy.

If you are a Customer or Customer User, and you have executed a separate written agreement with Doceree (including an MSA, Order Form, DPA, or similar contract), that agreement governs to the extent of any conflict with these Terms.

8.2 No Backup; Data Loss

Doceree does not guarantee that any User Content, Outputs, logs, or other data will be retained or available for any period of time, unless otherwise specified in a separate written agreement with Doceree. You acknowledge that the Service is not intended to serve as a storage or archival system, and Doceree shall not be liable for any loss or corruption of data, except to the extent prohibited by applicable law.

9. THIRD-PARTY SERVICES

The Service may integrate with or contain links to third-party services (e.g., Veeva, Salesforce, WhatsApp). Doceree does not control and is not responsible for such third-party services. Your use of third-party services is governed solely by their respective terms and policies. Doceree is not liable for any data loss, downtime, or issues arising from third-party integrations.

10. DISCLAIMER OF WARRANTIES

THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCEREE AND ITS AFFILIATES AND LICENSORS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT TO THE SERVICE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE. DOCEREE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ACCURATE, ERROR-FREE, SECURE, OR FREE FROM VIRUSES, OR THAT ANY CONTENT, USER CONTENT, OR OUTPUTS WILL BE SECURE, NOT LOST, OR NOT ALTERED. DOCEREE SPECIFICALLY DISCLAIMS ANY WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF AI-GENERATED OUTPUTS.

11. BETA AND TRIAL FEATURES

11.1 From time to time, Doceree may offer certain features or services identified as “Beta,” “Trial,” “Preview,” or “Early Access” (collectively, “Beta Features”). You acknowledge that Beta Features are experimental, may contain bugs or errors, and may be subject to change or discontinuation without notice. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, BETA FEATURES ARE PROVIDED “AS IS” WITH NO WARRANTIES WHATSOEVER, AND DOCEREE SHALL HAVE NO LIABILITY FOR ANY HARM OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF BETA FEATURES.

11.2 Changes to the Service

Doceree may modify, update, suspend, or discontinue the Service (or any part thereof) at any time, including by adding or removing features, content, or functionality. Doceree will use commercially reasonable efforts to provide notice of material changes where practicable, but you acknowledge that certain changes may be necessary for security, compliance, operational, or technical reasons.

12. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

NO CONSEQUENTIAL DAMAGES: IN NO EVENT SHALL DOCEREE, ITS AFFILIATES, OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF COVER, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF DOCEREE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, YOU ACKNOWLEDGE AND AGREE THAT DOCEREE SHALL NOT BE LIABLE FOR ANY HARM, LOSS, OR DAMAGES RESULTING FROM YOUR USE OF OR RELIANCE ON OUTPUTS, INCLUDING ANY ERRORS, INACCURACIES, OR OMISSIONS IN OUTPUTS, AS FURTHER DESCRIBED IN SECTION 5.

LIABILITY CAP: (A) FOR CUSTOMERS: DOCEREE’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT OF FEES ACTUALLY PAID BY CUSTOMER TO DOCEREE FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM GIVING RISE TO LIABILITY. (B) FOR END USERS: DOCEREE’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100.00). THESE LIMITATIONS APPLY TO ALL CLAIMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND REGARDLESS OF WHETHER DOCEREE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU; IN SUCH CASES, THE LIABILITY OF DOCEREE, ITS AFFILIATES, AND ITS LICENSORS SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. DOCEREE’S AFFILIATES, LICENSORS, AND SERVICE PROVIDERS ARE INTENDED THIRD-PARTY BENEFICIARIES OF THIS SECTION 12 AND MAY ENFORCE ITS TERMS DIRECTLY AGAINST YOU.

13. INDEMNIFICATION

To the maximum extent permitted by law, if you are a Customer, you agree to indemnify, defend, and hold harmless Doceree, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with the matters listed below.

Your access to or use of the Service;
Your User Content or configuration of the Service, including any knowledge bases, prompts, personas, training materials, or other content you provide, and the accuracy, legality, and regulatory compliance thereof;
Your violation of these Terms or applicable law, including any regulatory investigation, enforcement action, warning letter, or proceeding by the U.S. Food and Drug Administration (“FDA”), the U.S. Federal Trade Commission (“FTC”), or other governmental or regulatory authority arising from your use of the Service or your User Content;
Any claim related to off-label promotion, adverse event reporting failures, medical advice, or any misleading, false, unsubstantiated, or non-compliant promotional claims or content provided through your deployment or configuration of the Service; or
Your violation of any third-party right, including intellectual property or privacy rights.

14. TERMINATION

You may stop using the Service at any time.

14.1 Suspension or Termination by Doceree

Doceree may suspend or terminate your access to the Service immediately, with or without notice, if we reasonably believe you have breached these Terms, if your use poses a security, legal, or reputational risk, or if required by law.

14.2 Customer-Managed Access

If you access the Service through a Customer deployment, your access may also be terminated or suspended upon the Customer’s request or upon expiration or termination of the Customer’s agreement with Doceree.

14.3 Effect of Termination

Upon termination, your right to access or use the Service will immediately cease. Doceree may delete or deactivate your account and related information, except to the extent we are required or permitted to retain such information under applicable law, our legitimate business purposes, or as described in the Privacy Policy.

14.4 Enforcement

Doceree may investigate suspected violations of these Terms and may suspend, restrict, or terminate access to the Service as necessary to protect the Service, Doceree, Customers, End Users, and third parties, or to comply with applicable law.

14.5 Survival

Sections 2, 5, 6, 8, 10, 12, 13, 15 and 16 shall survive termination.

15. DISPUTE RESOLUTION, ARBITRATION, AND CLASS ACTION WAIVER

15.1 Governing Law

These Terms and any Dispute (defined below) shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law principles.

15.2 Binding Arbitration

Except as expressly provided in Section 15.6 (Exceptions; Injunctive Relief), any dispute, claim, or controversy arising out of or relating to these Terms or the Service, including their formation, performance, breach, termination, enforcement, interpretation, or validity (collectively, “Disputes”), shall be resolved by binding arbitration and not in a court of law. The Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of this Section 15.

15.3 Arbitration Rules and Administrator

The arbitration shall be administered by the American Arbitration Association (“AAA”) in accordance with its applicable rules, including the AAA Consumer Arbitration Rules where applicable. The AAA rules are available at www.adr.org.

15.4 Arbitration Seat and Procedure

Unless you and Doceree agree otherwise, the arbitration shall be conducted in New Jersey. The arbitration shall be conducted by a single arbitrator mutually agreed upon by the parties, or if the parties cannot agree within fourteen (14) days, appointed in accordance with the AAA rules. The arbitration may be conducted by video conference, telephone, or based on written submissions, as determined by the arbitrator in accordance with the AAA rules.

15.5 Class Action Waiver

YOU AND DOCEREE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a class, collective, consolidated, or representative proceeding, unless both you and Doceree expressly agree otherwise in writing.

15.6 Exceptions; Injunctive Relief

Notwithstanding the foregoing, either party may seek relief in small claims court for Disputes or claims within that court’s jurisdiction. In addition, Doceree may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights, Confidential Information, or to prevent unauthorised access to, misuse of, or interference with the Service. To the extent a Dispute includes a request for public injunctive relief, the parties agree to litigate that request in court after completing arbitration for all arbitrable claims; the arbitration award shall be entered before any court proceeding on public injunctive relief may commence.

15.7 Jury Trial Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND DOCEREE WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION OR PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.

15.8 Allocation of Costs

Each party shall bear its own attorneys’ fees and costs incurred in connection with any arbitration proceeding under this Section 15, unless the arbitrator determines that a party’s claim or defense was frivolous or brought in bad faith. Arbitration filing fees, administrative fees, and arbitrator compensation shall be allocated in accordance with the applicable AAA rules; provided, however, that if you initiate arbitration, you shall be responsible for paying the initial filing fee up to the maximum amount permitted by applicable law for consumer arbitrations. The arbitrator shall have discretion to award reasonable attorneys’ fees and costs to the prevailing party if the arbitrator determines that the non-prevailing party’s claim or defense was frivolous, brought in bad faith, or for purposes of harassment. Notwithstanding the foregoing, Doceree may recover its reasonable attorneys’ fees and costs incurred in defending against any claim that the arbitrator determines was frivolous or brought in bad faith, regardless of whether Doceree is deemed the prevailing party.

15.9 United Kingdom Users

If you are located in the United Kingdom, this Section 15 does not apply to you. Disputes with UK users shall be resolved in the courts of England and Wales under English law. Nothing in these Terms limits your statutory rights under UK consumer protection laws or your right to lodge a complaint with the Information Commissioner’s Office.

15.10 Batch Arbitration

If 25 or more claimants represented by the same or coordinated counsel file demands for arbitration raising substantially similar Disputes within 90 days of each other, then you and Doceree agree that AAA will administer them in batches of up to 50 claimants each (each, a “Batch”), unless there are fewer than 50 claimants in total or after batching, which will comprise a single Batch. AAA will administer each Batch as a single consolidated arbitration with one arbitrator, one set of arbitration fees, and one hearing held by videoconference unless the arbitrator determines an in-person hearing is necessary for a particular Batch. The arbitrator will have authority to resolve threshold issues of arbitrability and procedural matters for the entire Batch. Notwithstanding any other provision in this Section 15, Doceree may, in its sole discretion, elect to resolve any Batch in a court of competent jurisdiction instead of arbitration if Doceree determines in good faith that batch arbitration would be impractical, unduly burdensome, or inconsistent with the efficient resolution of claims. If any part of this Section 15.10 is found to be invalid or unenforceable as to a particular claimant or Batch, it will be severed and the claims of that claimant or Batch will be arbitrated in individual proceedings pursuant to the other provisions of this Section 15. This Section 15.10 does not prevent you from participating in a class-wide settlement of claims.

15.11 Severability of Arbitration Provisions

If any part of this Section 15 is found to be illegal or unenforceable, the remainder will remain in effect, except that if a finding of partial illegality or unenforceability would allow class arbitration, class action, or representative action, this entire Section 15 will be unenforceable in its entirety. The parties acknowledge that this provision is intended to preserve the individual nature of dispute resolution contemplated by this Section 15, and that if individual arbitration is not available, then the parties prefer that disputes be resolved in individual court proceedings rather than class proceedings of any kind.

16. MISCELLANEOUS

16.1 Confidentiality: Any confidentiality obligations between Doceree and a Customer are governed solely by the applicable Customer agreement(s) (including any Master Services Agreement or NDA), and not by these Terms, except that you agree not to misuse or disclose Doceree’s Confidential Information as described in these Terms.

16.2 Time Limit to Bring Claims: To the maximum extent permitted by law, any claim or cause of action arising out of or relating to these Terms or the Service must be filed within one (1) year after the claim arose, otherwise it is permanently barred.

16.3 Entire Agreement: These Terms, together with any applicable Customer agreement(s) with Doceree (including any Master Services Agreement, Order Form, Data Processing Addendum, or similar agreement), constitute the entire agreement between the parties regarding the Service.

16.4 Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.5 Statutory Rights: For the avoidance of doubt, nothing in these Terms shall limit or exclude any statutory rights that cannot be excluded or limited under applicable law, including any rights under UK consumer protection legislation.

16.6 Waiver: No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

16.7 Assignment: You may not assign these Terms without Doceree’s prior written consent. Doceree may assign these Terms without restriction.

16.8 Force Majeure: Doceree shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control.

16.9 Export Controls: You must comply with all applicable trade laws, including sanctions and export control laws. The Service may not be used in or for the benefit of, or exported or re-exported to (a) any U.S. embargoed country or territory or (b) any individual or entity with whom dealings are prohibited or restricted under applicable trade laws. The Service may not be used for any end use prohibited by applicable trade laws, and your User Content may not include material or information that requires a government license for release or export.

17. CONTACT US

If you have questions about these Terms, please contact us at: Doceree, Inc. 150 John F Kennedy Pkwy, Suite 403,
Short Hills, NJ 07078; Email: privacy@doceree.com

18. ADDITIONAL RESOURCES

Privacy Policy: reptwin.ai/privacy
Terms of Use: reptwin.ai/terms
Acceptable Use Policy: reptwin.ai/acceptable-use
Cookie Settings: reptwin.ai/cookie-settings